WHAT IS CLEARPAY?
Clearpay is a payment service that allows customers to make purchases instantly and then pay for them in 4 Automatic Instalments every 2 weeks, without any interest.
HOW DO I USE CLEARPAY?
Once you have found all the goodies you would like, begin your checkout and choose the Clearpay payment method. You will then be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then complete your order and it’s that easy. Please note, that all items in your shopping bag must be eligible for Clearpay and that the basket total is over £10.
HOW DOES THE CLEARPAY PAYMENT SCHEDULE WORK?
Clearpay customers always have to make their first payment at the time of purchase. The remaining 3 payments are taken automatically every 2 weeks from your selected payment method. If you would like to make additional payments before they are due, then you can log into your Clearpay account and make your payments early. Clearpay will then adjust the amount outstanding accordingly. You can log into your Clearpay account at anytime to view your payment schedule or to make an early payment.
WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?
Once you have completed your order with the first 1/4 of the instalment, we will begin to start processing your items immediately. Visit our Delivery page here for more information on timeframes.
WHAT IF I CAN’T PAY A CLEARPAY INSTALMENT?
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see the Clearpay Payment Purchase Agreement for full details
HOW DO I RETURN AN ITEM PURCHASED WITH CLEARPAY?
Clearpay returns will follow our standard returns process. Please see here for more information. Please note, refunds for Clearpay will be refunded from CocoLavish via a credit store voucher to redeem. For other questions about direct Clearpay refunds, click here.
WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?