Kleo Shoulder Bag

The timeframes below exclude any processing time. Once you have received a dispatch email, the following timeframes below apply. Processing time can vary from dispatching the same day, to up to 48 hours. Please drop us a message if you need a more accurate quote for when your order will be dispatched! 

Kindly note, the impact of COVID-19 may cause further delays out of our control. Typically we would always advise ordering 1 week in advance if you are ordering from outside the UK.

Next delivery must be ordered during our working hours to be shipped the same day - if it is after 2pm, please contact us for confirmation that it can be shipped the same day.

FREE DELIVERY 

WHAT IS A PRE-ORDER?

Okay, so it's pretty simple. Pre-orders can be items that are designed specifically for you when you request your size. This type of order is usually also in place when there is a high demand for an item and we have made it available for pre-order so that you can request your size in plenty of time before an event.

Such orders will take 10-13 business days to process as a rough guideline, after which your chosen shipping method will be applied. Though we can often ship items sooner, it may take the full quoted time for items to be ready to process and ship. If you place an order with a combination of normal products and pre-order products, they will be shipped together via the chosen delivery method. All items are explicity stated as being pre-order, where applicable, and therefore are not eligible to be cancelled. On occassion, pre-orders can take longer than the guideline above, and we may also face other unforeseeable circumstances whereby the product becomes unavailable, whereby we will cancel the order and refund you in full.

If you do require any assistance, please reach out to our care team and we'd love to help!

CUSTOM DELIVERY 
We would absolutely love to help assist with the best shipping price quote possible. Our worldwide shipping prices have been curated to help minimise postage and packaging costs for you all but you are welcome to send us a screenshot of items you are interested in, whereby we can find further quotes based on the weight of your potential order. We love seeing you guys rock outfits worldwide and there's nothing more that we'd love than to ensure you only pay the best and most competitive prices possible! Go ahead and drop us an email, let's secure you a bargain!

UK DELIVERY 
Once your order has been dispatched and you receive your dispatch email, you should then expect to receive your package within 1-2 working days! Our packages are currently transferred by Royal Mail and all receipts of posting are attained.